Facts & Questions
1. What are Racehead Performance hours of operation?
A: Monday thru Friday 10AM-7PM, Saturdays 10AM-5PM & Closed on Sundays.
2. When should I receive a tracking number for my purchase?
A: Tracking numbers are emailed to the customer when all the items on the order are boxed up and shipped out.
3. How can I get a refund on my order?
A: If the order hasn’t shipped out RHP will issue a refund immediately and cancel their order. If the Product is opened or used any way then the part/product is non-refundable. This will be determined after customers pays to ship back the part being refunded back to RHP Facility and RHP Staff inspects the product to determine if the part can refunded or not. If part couldn’t be refunded RHP will ship the product back to the customer.
4. What kind of warranty comes with the products/parts?
A: See WARRANTY PAGE add by tim
5. Does your store show what parts are in stock and what needs to be special order?
A: RHP store does show our inventory numbers but are updated on a daily basis and if the part is not in stock then we would have to dropship it straight from the manufacture for an additional shipping fee. Our Store currently does not show live inventory numbers from updating on a daily basis. So if you are in need of a part for any specific date please contact our sales team so we can verify the item is available for you and push the order out today or express it for you if needed.
1. What vehicles can be imported to the United States legally?
A: Any car that is 25 years or older can be Imported unless the DOT/EPA/GOV’T has banned the vehicle.
2. Can you import me a car newer than 25 years or older like the R34,S15,Chaser?
A: No, no matter what vehicle it is, if it is not 25 years or older then it is not eliglible for importing under the 25 year old rule.
3. How do I know that I am not paying too much for the vehicle?
A: All car that Racehead Performance imports come with an IAAA(International Automotive Appraisers Association) Appraisal to show our customer’s that they are not overpaying for a vehicle and to give our customer’s the greatest car buying experience. The appraisal can help when it comes to get financing or to show the value of the car to your insurance, if for some reason your car get totaled out from an accident.
4. Why can’t I just import a car by myself and buy it off a website in Japan?
A: What these website’s don’t state is that there are shipping cost and Customs/Importing fees from our government that we have no control of what they are or the amount. Not just anyone can import a car you must be a Registered Importer, which can cost a lot money plus you must meet certain requirements to be able to become a Registered Importer.
5. Why not just buy a greymarket car vs. a federally legal car?
A: If you get caught owning or selling a “Grey-Market Car”, your car could be seized by the government and forced to be crushed or exported. On top of all of that, it could lead up in Jail serving up to 25 years and fines all the way up to $150,000 for just owning a car. With a 100% Fed Legal car you don’t have to worry about no one ever coming & knocking on your door about the car that you had imported to US. Is saving the couple extra thousand dollar’s worth risking going to jail and losing the car that you paid your hardworking money on?
6. Will the Government come trying to seize my car after having it imported?
A: Under the DOT 25 year old exempt rule & the EPA 21 year old exempt rule, the government will never come to try to seize your vehicle. Your vehicle will be 100% Federally imported legally into USA.
7. How do I know if a car is Federally legal or a Grey-market car?
A: All cars legally imported come with Customs release documentation, HS-7 form(DOT), 3520-1 form(EPA) and all documentation that goes with the vehicle to prove that it is 100% federally legal. Thus why our vin numbers on our titles match exactly to the VIN plate not by adding a bunch of zero to make a new VIN #.
8. What if I want to buy a car that Racehead Performance doesn’t have in stock?
A: If you don’t see a car that you are interested in just fill out our “Importing a Car Order Form” under JDM Vehicles tab and fill it out then we will get back to you within 24 hours receiving your email.
9. How is my buying experience going to be different from any other company than sells cars from Japan?
A: If you see a car that we don’t have in stock, well we also source out vehicles in Japan and allow the customer be a part of the buying process. Which mean if the customer will be able to see what cars are up for auction that day, to decide if that is the right car for them or not. We make the car buying process easy because we take all the worrying out of the process, we have a team of staff that live in Japan that actually goes to the auctions and visually inspect the cars for rust, hidden damage, or any mechanical issues with the drivetrain. If you like then we would place the bid for you and see if we win the bid or not. To see more details on the process on how to source a car out from Japan, goto “How it works” tab under JDM vehicles tab.
10. Does the car come with a title and documentation on the vehicle?
A: All cars that Racehead Performance imports comes with a NC title, Custom release documentation, HS-7 form(DOT), 3520-1 form(EPA) and all documentation that goes with the vehicle to prove that it is 100% federally legal. Plus every car comes with an IAAA Appraisal.
11. Does the vehicles come with any kind of warranty or returns?
A: No they do not come with any warranty because of the age of the vehicle but any minor issues will be noted on vehicle description page. All cars are “sold as is” and if the customer runs into any issue we are willing to help source out the parts from Japan if needed. Customer can also feel free to bring your mechanic to fully inspect the cars to give our customer piece of mind that they are getting a great car inside and out.
12. Does Racehead Performance offer financing?
A: We do not offer in-house financing but do offer financing arrangements thru J.J.Best Banc & Co. and a couple other banks that specialize in financing cars imported to the USA. Sometimes it is hard to get a car loan from your personal bank because of the simple fact of the bank, doesn’t have a way to look up the car’s value thru NADA or KBB. This is why we offer these financing options to our customer’s to make the buying process that much easier. Please go to our Financing tab under JDM Vehicles to fill out a request for a credit application.
13. How do I read the Car Inspection sheets from the Auction-house from Japan?
Definitions of body condition shown on Diagram:
|A1 scratch (fist size)||U3 dent (larger than U2)||P paint mark|
|A2 scratch (2 palms size)||凹 dent W1 wavy panel (fine)||C corrosion|
|A3 scratch (larger than A2)||W2 wavy panel (visible)||K flaw|
|B1 dent (thumb size)||W3 wavy panel (conspicuous)||M mark|
|B2 dent (palm size)||R chip (repaired)||B bend|
|B3 dent (larger than B2)||RX chip (needs repair)||△ panel repair|
|C1 corrosion||Y2 crack (palm size)||S rust|
|C2 corrosion (hole)||Y3 crack (bigger than Y2)||BP panel repair|
|E tiny dent||X need to replace||大 large 中 middle 小 small|
|U1 dent (thumb size)||XX replaced||トビ石 stone chips|
|U2 dent (palm size)||H hole||キズ scratch|